Customer Service Management module for Perfex CRM

Description

Customer Service Management module for Perfex CRM

Note: This is a module for Perfex CRM. Not a standalone script.

Brief description

Customer Service Management Module is a comprehensive suite of tools that businesses use to streamline and enhance their customer support operations. It serves as a centralized platform that lets companies manage customer inquiries, track interactions, and provide timely and personalized support across multiple customer service channels.

Module Features

1. Dashboard
2. SLAs:
   • SLAs Management
   • Violation Ticket Management
3. KPIs:
   • KPIs Management
   • Violation Ticket Management
4. Workflow Management
5. Category Management
6. Scanned Mail Management
7. Tickets:
   • Ticket Management
   • Stage Management
   • Ticket Workflow Management
   • Ticket Action Management: Post Reply, Post Internal Note, Dept Transfer, Assign Ticket
   • Ticket History
   • Customer Related Information
8. Settings:
   • General Settings
   • Mail Scan Rules: Blocked Senders, Blocked Subject, Blocked Phrases, Allowed Senders, Allowed Subject, Allowed Phrases
   • Email Template Management
   • Support Term & Conditions
   • Prefix Settings
9. Client Portal:
   • Dashboard
   • Ticket Management
   • Rating Management