Customer Service Management module for Perfex CRM

Description

Customer Service Management module for Perfex CRM

Note: This is a module for Perfex CRM. Not a standalone script.

Brief description

Customer Service Management Module is a comprehensive suite of tools that businesses use to streamline and enhance their customer support operations. It serves as a centralized platform that lets companies manage customer inquiries, track interactions, and provide timely and personalized support across multiple customer service channels.

 

Module Features

 

  1. Dashboard
  2. SLAs:
    • SLAs Management
    • Violation Ticket Management
  3. KPIs:
    • KPIs Management
    • Violation Ticket Management
  4. Workflow Management
  5. Category Management
  6. Scanned Mail Management
  7. Tickets:
    • Ticket Management
    • Stage Management
    • Ticket Workflow Management
    • Ticket Action Management: Post Reply, Post Internal Note, Dept Transfer, Assign Ticket
    • Ticket History
    • Customer Related Information
  8. Settings:
    • General Settings
    • Mail Scan Rules: Blocked Senders, Blocked Subject, Blocked Phrases, Allowed Senders, Allowed Subject, Allowed Phrases
    • Email Template Management
    • Support Term & Conditions
    • Prefix Settings
  9. Client Portal:
    • Dashboard
    • Ticket Management
    • Rating Management

					

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